All of our employees are informed of our customer service standards and trained accordingly. All correspondence to our office will receive a response within 24 to 48 hours; any issue that is not immediately resolved will be dealt with promptly and given the attention necessary to find the best solution for the customer.
All employees check their personal e-mails constantly and respond to inquiries in a timely manner. As part of our commitment to upholding a professional standard, we perform constant assessments of our employees. The implementation of this examination ensures that guidelines are consistent with all employees. |